Help & FAQ

Everything you'd like to know

From personalizing your set to caring for it long after the day — and if your question isn't here, we're a message away.

Every set is personalized before checkout. Once you choose a design, a short guided form walks you through the names, date and venue, plus your style, ribbon and motif — and shows it all on a live candle preview as you type. Nothing is printed until you've reviewed and approved your details.

Each set is personalized to order and ready in 7–10 days. For larger baptismal sets or busy seasons it can run a little longer — we'll always tell you the timeline when you order. If your date is tight, message us first and we'll do our best to accommodate a rush.

Before you check out, a review step shows exactly what we'll print — names, date and every detail — on a live candle preview. Please double-check your spelling, dates and accents there, because we print your set exactly as you submit it.

We're unable to change details once an order is placed — each set goes straight into production personalized exactly as you submit it. That's why we show a full review step before checkout, so please double-check your names, dates and spelling there before you order.

We deliver nationwide by courier, carefully packed to protect the florals and print. You can also choose free studio pick-up at checkout. Shipping is calculated based on your address after you place the order.

Keep your set out of direct sunlight and away from heat to protect the florals and print. Many couples keep their candles purely as a keepsake; if you do light them, trim the wick to about 5mm and burn away from the ribbon and dried flowers.

You pay in full when you place your order, through PayMongo's secure checkout — Cards, GCash, Maya or GrabPay. Your slot is reserved the moment payment goes through, and we get started right away.